11/24/2023 0 Comments Luxor hotel casino pyramidsBut neither of those are hotel staff related. The only reason that LUXOR get a 1 instead of a ZERO is that the TENDER steakhouse and the BLUE MAN show was good. All in all I give this hotel a solid 1 out of 10, and if this represents the MGM brand, no chance of us returning to spend at MGM ever again. We had a SPA down at Venetian, far better for so many reasons. 6) SPA was advertised as available this week but no one was there door was locked, that was the one time the operator actually answered the phone and transferred us to a dead phone, should have been easier for staff to be informed that there wasn't really any spa services available. 5) Phone in room was falling apart in pieces, really. 4) Front desk did not answer the phone ever during the week, only once did operator answer. The plumber performing the repair was very nice to answer questions. I went and looked at the repair in person - 30 year old copper piping is corroding and this is probably not the only time this happens. 3) Water was 100% cutoff completely for 3 hours during a hot water main repair, on 10/20 and just before dinner when we were trying to get ready for dinner. 1) Bluetooth room key stopped working after one hour - the app locked up - had to go in and stand inline to get hard keys 2) How water was non existent 75% of the week - barely lukewarm the rest of the time.
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